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Fundamental #27 – Go the extra mile

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Be willing to do whatever it takes to accomplish the job…plus a little bit more.  Whether it’s starting early, staying late, or doing something not in your job description, it’s the extra mile that separates the average person from the superstar.  Be a superstar.

When I think about the people that go the extra mile, the people that come to mind are the people that not only work above and beyond what is expected of them, but they are the people that are willing to spend extra time helping other people succeed.  You never hear them say this is not in my job description; they will do whatever job is needed to make Webco successful.  They are often the people that stay late to get a job done, or spend extra time training other individuals or receiving extra training to improve their work.  These people often work weekends or come in on their off-shift, so that we can get a shipment out on-time.   

I think we often think about our own departments, but we don’t look at the other departments to see how they are doing or how we can help them succeed. We need to go the extra mile for our customers, both external and internal.  We need to break down department barriers, which is one of our quarterly goals. We need to act like owners and look at other departments and if they are struggling, help them out.   Can you or another person in your department go and help another department, or can you work overtime to help Webco meet our goal of 100% on-time shipments to our customers?  How are you going the extra mile this week to help others? At work, home and in life? 

“A man can be as great as he wants to be.  If you believe in yourself and have the courage, the determination, the dedication, the competitive drive, and if you are willing to sacrifice the little things in life and pay the price for the things that are worthwhile, it can be done.” –Vince Lombardi

– Whitney Fuller