Fundamental #17 – Take the extra time to do things right the first time


Don’t take short cuts.  The goal is to get things “right” not simply to get them “done.”  While we always want to work with a sense of urgency, sometimes we need to slow down in order to speed up.

We often make things hard on ourselves.  We don’t do the easy things that could make our jobs easier.  We spend money, resources, time and effort focusing on things that we did not do right the first time. In our rush to get things done, we forget to take our time and make sure they are done well. We need to plan, prepare, research, organize, think, train, etc., so that we get it right the first time.

The first part of Webco’s Quality Policy states:

“Webco Manufacturing Inc.’s employee owners personally expect, understand and commit to providing the highest quality service to our external and internal customers the first time, on-time, every time.”  Committing to the on-time, every-time would be difficult if we cannot commit to the first time.

Trying to save time by taking short cuts, and therefore not doing things right, always comes back to haunt you.  Not only will you have to make time to fix any mistakes, you will also have to deal with any negative impacts that results. You will have to deal with rejects, rework,  NCM’s, CAR’s, counseling statements…

“It’s a good reminder that rushing through something might save you time right now, but it’ll ultimately take you more time to do it over if there are problems. Saving time is great when it doesn’t come at a cost, but when you run the risk of making mistakes by taking the shortest route you’re not really saving time at all”.- John Wooden

“If you don’t have time to do it right, when will you have time to do it over?” -John Wooden

– Whitney Fuller