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Fundamental #8 – Take Ownership

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Take Ownership. There’s no room for “victims” on a high-performance team. Take personal responsibility for making things happen. It’s never someone else’s job, or someone else’s fault. If you see it, own it, and make sure it gets done. Don’t make excuses.

Do you take ownership?  What happens to our company if we don’t take ownership?  What if you let others do the work while you sit back, relax and coast through the day?   What if you waited for someone else to do the hard work?  What if you signed off on a part that didn’t meet the quality levels that are required?  What if everyone at Webco, took this approach?  Where would we be?  We’d all be “victims” and, most likely— OUT OF BUSINESS!

When you take ownership you earn the reputation as the “go to” person or a problem solver.  When you have this reputation your team and customers know that you get things done, you offer solutions, and do not blame others.  In other words, you’re not a victim!  When you take ownership, your team and customers don’t have to worry about potential problems.   Taking ownership makes you are a leader in your organization and in the marketplace.  Taking ownership leads to something even more important, and that is earning TRUST—the trust of your team and the trust of our customers.  Taking ownership means standing up and announcing that you’re responsible for executing a particular task or project. Any job you do is going to have your fingerprints all over it. Do it the best you can; do it the best it can be done. That is how you succeed and earn trust.  This is what our customers expect of us and what we should expect of each other! 

In my 12 year career at Webco I have seen many changes.   However, the changes that have taken place in the past couple of years are the most significant.  We have a world class manufacturing facility, we have invested in state of the art equipment, we continue to invest in our people, and we initiated the “Webco Way” which established the 31 fundamentals.  Each of these items individually may not seem like a big deal to you.  When you look at them collectively the transformation and the culture of taking ownership will continue to drive us to new heights as a business by producing greater results.  Greater results mean more opportunities for every single employee at Webco.  We must take ownership and instill trust in our capabilities.

This means if you see an error you speak up, and you fix it or find the solution to fix the problem.  You don’t cover it up or blame it on someone else.  First time mistakes are learning moments that we should all grow from.  Identify the problem and clean up your mess.  If you screw it up you clean it up and don’t let it happen again.  Share your learnings with others.  We are all human and need to collectively strive for excellence.  We can only do this as a team that holds each other accountable.  We must TAKE OWNERSHIP, operate as a high-performance team and show that we are trustworthy every day in every action that we demonstrate. Don’t be a victim!

– Mike Johnson