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Fundamental #31 – Keep things fun

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Fundamental #31 – Keep things fun. While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Don’t take yourself too seriously. Keep perspective. Joy and laughter bring us closer together and make us look forward to coming to work each day. Laugh… Read more »

Fundamental # 30 – Be vigilant about safety in everything you do

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Safety and health are not just words, but a way of life.  Know and practice the safety procedures for your job.  Be concerned for the health and safety of your teammates as well.  Don’t take shortcuts. This is the most important Fundamental of them all.  The health and safety of each and every employee at… Read more »

Fundamental #29 – Always remember that we’re a family

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Our relationships go deeper than simply being teammates at work.  While we may disagree, and even argue from time to time, we genuinely care for and about each other.  We believe in and trust each other.  Whether it’s a kind word during a tough stretch, a friendly smile each morning, or a helping hand in… Read more »

Fundamental #28 – Be an outstanding representative of Webco

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Every time you interact with the world, you’re showing what Webco is about. Pay attention to how you greet people, how you answer the phone, how you dress, and even how you drive. The appearance of your work area also is a reflection of our company. Keeping your area neat, clean and orderly inspires confidence… Read more »

Fundamental #27 – Go the extra mile

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Be willing to do whatever it takes to accomplish the job…plus a little bit more.  Whether it’s starting early, staying late, or doing something not in your job description, it’s the extra mile that separates the average person from the superstar.  Be a superstar. When I think about the people that go the extra mile,… Read more »

Fundamental #26 – Think and act like an owner

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You are in fact, an owner of Webco. Be in the habit of asking yourself, “What should I do since this is our company? What should I do since this is our own money? Will this help our company to succeed?” What does it mean to own something? It’s yours, right? You are responsible for… Read more »

Fundamental #25 – Stop and Think

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There’s always more to the story than meets the eye.  Be quick to ask and slow to judge.  Learn to gather the facts before making judgments.  Be curious about what other information might give you a more complete picture. This is a good follow up to the last few weeks fundamentals, work for the assumption… Read more »

Fundamental #24 – Be a smart decision-maker

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We push decision-making authority as close to the action as possible so that you can make things happen.  Making smart decisions begins with asking smart questions.  What are the options?  What are the advantages and disadvantages, including the cost, of each option?  Which option has the highest probability of success?  How does the decision impact… Read more »

Fundamental #22 – “Bring It” every day

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While skill, talent, and knowledge are necessary for producing good results, passion is the energy that fuels truly extraordinary performance.  We may not always be perfect, but it should never be for lack of effort or total commitment.  Approach every task with energy, focus, and enthusiasm.  Be fully engaged. “Bring it” or “Bring it on”… Read more »

Fundamental #21 – Be punctual

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Be on time for all appointments, phone calls, meetings, and promises. How you relate to time sends a message about how you relate to other commitments. Punctuality demonstrates respect for others. Plan ahead to allow time for unexpected delays. 10 minutes early is on time. On time is late. “The trouble with being punctual is… Read more »

Fundamental #20 – Embrace change

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Nothing stays the same, thankfully.  Change creates energy and excitement.  Be inspired by both the challenges and the possibilities that change brings.  The better and faster we are at adapting to change, the stronger and more successful we become as individuals, and as a company.  Change provides us with a unique opportunity for competitive advantage…. Read more »

Fundamental #19 – Continuously improve everything you do

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“Because we’ve always done it that way” is not a reason.  Constantly evaluate and re-evaluate every aspect of your job to find ways to improve.  Don’t be satisfied with the status quo.  Be engaged, thoughtful, and curious.  The most successful people and organizations are in a never-ending pursuit of improvement.  Demonstrate a commitment to lifelong… Read more »

Fundamental #18 – Be proactive

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Fundamental #18 – Be proactive. Each of us plays a role in the series of steps necessary to deliver value to our customers. Understand how your work affects that of your teammates and make sure your output sets them up for success. Solve problems before they happen by anticipating future needs and addressing them today…. Read more »

Fundamental #16 – Be Process-Oriented

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Fundamental #16 – Be Process Oriented – World-class organizations are built on a foundation of highly effective, repeatable processes. Look to create processes for every aspect of your work, and then turn those processes into habits to achieve consistent results. How many NCP’s are due to not following processes? Ask Amy, and she can tell… Read more »

Fundamental #15 – Celebrate Success

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Fundamental #16 Celebrate Success – Catching people doing things right is more effective than catching then doing things wrong.  Build people up by giving them meaningful acknowledgment and appreciation, and by celebrating both individual and team successes. Acknowledging others success starts with recognizing that successes have occurred.  Successes can be large and small.  It is… Read more »

Fundamental #14 – Honor Commitments

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Fundamental #14 – Honor commitments.  Our customers are counting on us, and we’re counting on each other.  Do what you say you’re going to do, when you say you’re going to do it.  Follow through on promises and consistently follow up to ensure that everything is completed in accordance with the commitment you made.  If… Read more »

Fundamental #13 – Speak straight

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Speak straight. Speak honestly in a way that helps move things forward. Make clear and direct requests. Say what you mean, and be willing to share ideas or take positions that may result in conflict when necessary to reach our goals. Be quick to “clean up” misunderstandings directly with the person or people involved. During… Read more »

Fundamental #12 – Listen generously

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Listening is more than simply “not speaking.” It’s giving your undivided attention to the needs and priorities of others. Set aside your own judgments and pre-conceived notions. Listen with care and with empathy. Most importantly, listen to understand. “The most basic of all human needs is the need to understand and be understood. The best… Read more »